Your membership is not transferable, meaning it is for the named adult or adults and, if applicable, the number of children listed on the card. If a named adult with photo ID is not present with the membership card, then the membership cannot be used.
If you have previously unsubscribed or opted out from receiving emails at the time of your purchase, please email us at marketing@dtpd.org or contact us at (847) 551-4312.
We will let you know when it’s time to renew! You will receive two notices by email and one by postal mail.
If you need to update your contact information to make sure you are getting renewal notices, please contact the Zoo at randalloakszoo@dtpd.org or (847) 551-4312.
If your membership card has been lost or stolen, you can get it replaced for free. Simply ask at the admission booth during your next visit or contact us at (847) 551-4312 or randalloakszoo@dtpd.org.
Please contact us Monday-Friday from 9:00 am to 5:00 pm at (847) 551-4312 or randalloakszoo@dtpd.org to inquire.
You will be issued 1 key fob per membership.
Photo ID is required to ensure you are a member of Randall Oaks Zoo. This prevents the misuse of memberships.
Yes. We will apply the cost of admission tickets to a membership, up to the number of people that will be covered by the membership. To apply for admission tickets, you must do so on the day of your ticket purchase using your receipt at the Gift Shop Cashier of the Zoo.
Please note: Only one daily visit may be applied towards the membership. And in person only.
You can renew your membership online. Just choose your membership level and make sure to log in to our system (see the links at the top of the page) before you pay. We’ll add a year to your current expiration date.
Memberships are non-refundable, non-transferable, and are not valid without the photo ID of listed adults.
Yes! At any time, you are able to show a valid photo ID to gain admission.
After purchasing your membership online, visit the Randall Oaks Zoo or DTPD Recreation Centers to receive your membership card and coupon packet.
You can contact the Zoo via email at randalloakszoo@dtpd.org. We will answer your email as quickly as possible. Please read the Zoo Membership FAQs first to see if we’ve already addressed your question.
