Request a Refund

Refund Policy

If a program is canceled for any reason, a full refund will be issued to each participant. All other refunds are subject to a $5 service charge.

To request a refund for any other reason, please complete the Refund/Transfer Request Form available at the Rakow Center and Randall Oaks Recreation Center Guest Services or download here. You may mail, drop off or email this form to a Guest Services Manager at

  • If you are not satisfied with the quality of a program, you must attend two class sessions and fill out the Refund/Transfer Request Form prior to the third class meeting. A full refund will then be given. Your input on this form will help us identify where improvement is needed.
  • If you are not able to participate in a program due to medical reasons, please submit a doctor's note along with the Refund/Transfer Request Form. If class has already started, a refund may be prorated. At least half of the program/activity must remain to be eligible to receive a refund.
  • All other refunds must be submitted one week prior to the start of the program.
  • Direct individual expenses incurred such as t-shirts, uniforms, costumes, etc. will be deducted from refunds.

If a refund is approved, a receipt will be emailed to the household after processing. We reserve the right to issue a refund in the form of household credit. 

If a refund is approved for returned payment:

  • Original payment by cash or check will receive a refund in the form of a check. 
  • Original payment paid by credit/debit card will receive credit on the card with which payment was made, when possible.

Submission of a Refund Request Form does not guarantee a refund. All refund requests are subject to review and approval by the program supervisor. If a refund is denied, the program supervisor will be in contact to inform you.

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